Terms and Conditions
Enrolment Agreement
- By accepting these terms the participant agrees to pay the Course fees (including GST) for the Course using the payment method selected at the checkout.
- The participant accepts that he/she is required to pay the full amount of the Course fees even if he/she does not complete the Course.
- The approximate duration of the Course is stated on the course page in the course FAQs.
- Course commencement is the date upon which we receive your course fees in full.
- The participant has read the FAQs.
Course Enrolment
- There are no course or subject pre-requisites for entry into our programs. However, our Martial Art development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the Wu Xing Dao Parent Guardian Consent Form prior to enrolling.
- One (1) participant per enrolment;
- Course enrolment is complete when the participant has been issued a username and password for Learning Management System (LMS) access;
- Course duration is effective from the date LMS access/access to materials is granted;
- Course commencement is effective from the date LMS access/access to materials is granted;
- Special offer coupon codes cannot be added to an enrolment retrospectively and must be added at the time of checkout/enrolment;
- Enrolments are not transferable to other students.
Course duration/study hours are estimates only;
- Course access is available until graduation/completion, as stated in the Course Description
Course materials are provided online via our LMS 24/7. - Course materials comprise of online resources including interactive learning content, videos (where specified), quizzes and assessment. The LMS site may occasionally be unavailable during scheduled maintenance;
- To study online with Wu Xing Dao Kung Fu Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will also need basic computer skills, such as typing, knowledge of how to navigate the Internet and be able to use word processing applications.
- The majority of our Course Content provides Twelve (12) months’ course materials access, with extensions available upon application (fees apply).
Course Withdrawal and Refunds
Refunds will not be issued after course commencement except in exceptional circumstances. Where evidence can be successfully provided to support the student’s circumstances, course fees may be refunded or partially refunded as per the following:
- A full refund is permitted if the enrolment is cancelled prior to the commencement date and if access to resources has not been provided yet.
- No refund will be provided after the course commencement date.
- No refund will be provided where documents or online course materials has been accessed.
- Printed materials are non-refundable.
This decision of assessing the extenuating circumstances rests with the Management of Wu Xing Dao Kung Fu/Inner Energy Fitness and shall be assessed on a case by case situation.
Course Withdrawal Application
If you are having difficulties completing your course by the enrolment expiry date, a free course extension may be available. See Course Extensions.
If you wish to transfer into another program, you may do so within 7 days of your commencement date free of charge. See Course Transfers.
Course Transfer Policy
Individuals
- Course Transfers are permitted within 7 days from course commencement;
- Course Transfer fees apply and will be advised upon application.
If an application for a transfer is successful, participants can transfer into a course of the same fee value. If the course you are transferring into is of a lesser value, a credit voucher will be issued. If the program you are transferring into is of a higher value, the difference in value will be payable; - A tax invoice for the transfer fee and any outstanding balance will be issued and payable upon approval of the course transfer or will be deducted from the original payment amount;
- Only one (1) transfer is available; and
- Transfers will not be permitted where course materials and/or assessment has been accessed or support documents have been downloaded.
Application Process
- Course Transfer applications will be processed in accordance with Wu Xing Dao Kung Fu/Inner Energy Fitness Course Transfer Policy.
- Processing time for course transfers are up to 7 days once the request has been lodged to Wu Xing Dao Kung Fu/Inner Energy Fitness.
- Credit vouchers/tax invoices will be issued within 24 hours if there is a difference in the value of the current and prospective course. Administration fees apply.
Credit Voucher/Coupon Code Policy
All credit vouchers/discount coupons have the following conditions of use:
- Not redeemable for cash;
- Valid for one (1) use only;
- Not valid with any other offer/gift voucher/coupon code;
- The coupon code must be entered at the time of enrolment/course commencement; discount cannot be applied at a later date.
- Coupons/vouchers cannot be used to order printed materials;
and - Coupon code can only be used in the time frame specified in the special offer.
Confidentiality and Privacy Policy
We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim) information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.
Marketing Communications
Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page, as well as send you a monthly newsletter. Your identity will never be revealed, however we will use your surname, initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.
Third-Party Authorisation – Individual Enrolments
Your Online Course record is protected. If you need someone else to obtain information or documents on your behalf, you must provide your written authorisation. You will need to provide a signed written authority that includes your:
- Full name
- Contact telephone number
- Course title(s)
You must also provide the following details regarding the person who will be accessing your information:
- The person’s full name
- The persons date of birth
- The person’s relationship to you;
- The persons driver’s licence or passport number
- The type of information or access you wish the third party to have.
Wu Xing Dao/Inner Energy Fitness Code of Practice
Wu Xing Dao kung Fu/Inner Energy Fitness has responsibilities to you as a student to provide you with a quality of service, that will assist you as much as possible in attaining the skills desired from our course materials. We undertake to abide by all our policies and procedures.
Wu Xing Dao/Inner Energy Fitness agrees to:
- Provide a tax invoice;
- Provide login details to access the online Course Materials (or alternative access) and mark assessments and provide feedback where applicable on submitted assessment tasks.
- Issue a Certificate upon satisfactory completion of the course (if applicable). We will provide clients with the results of their assessment within 7-14 days of assessment submission/completion. Certificates (electronic) will be issued within 7 -14 days.
Student Obligations
Students with Wu Xing Dao/Inner Energy Fitness Online Courses are required to:
- Ensure that all the information provided to Wu Xing Dao Kung Fu/Inner Energy Fitness is accurate;
- Notify Wu Xing Dao Kung Fu/Inner Energy Fitness of any contact changes (email, telephone, address etc.);
- Advise Wu Xing Dao Kung Fu/Inner Energy Fitness of any difficulties or problems they may experience with our online platform, procedures or training;
- Achieve satisfactory progress with their studies through participation and completion of assessments where required (courses that include grading outcomes). Students are able to submit video recordings of their progress for marking by one of our accredited instructors. If a student fails to attain a Competency Achieved/Pass grade upon the second attempt, re-enrolment into the unit will be required – charges will apply; and
- NOT submit or claim as their own, work derived from other source or work completed by another person. Students found copying and pasting content directly from the Internet will be in breach of these terms and conditions and enrolment in the unit will be cancelled. Re-enrolment into the unit will be required – charges will apply.
- In your interactions with administrative staff, course consultants and Instructor support staff (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or student of Wu Xing Dao/Inner Energy Fitness Online Courses, you agree that you shall not, under any circumstances, use abusive language or harass staff. Wu Xing Dao/Inner Energy Fitness reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.